207 Main Street Scobey, MT 59263
(406)487-5465
(800)788-8136

The Flower Bin's Return, Refund & Replacement Policy



The Flower Bin's Return, Refund & Replacement Policy The Flower Bin strives to make sending flowers fast, simple, and worry free by providing the best customer service available. It is our belief, as a professional flower shop, we understand and appreciate the concerns of our customers. We have established this return/refund policy to to provide our customers with a complete understanding of how replacement orders or refunds are processed:

Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly, and we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation.

Please keep in mind, however, we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, server storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient's phone number, is very important, too.

Please also keep in mind flowers, plants, fruit, and some gourmet items are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item's useful life. So, in the case of any unexpected problem, please contact us or the delivering flower shop (when wiring orders out to other cities) within 48 hours of delivery.

The Flower Bin reserves the right to reject any order that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer.

We strive to fill each order as closely as possible, so please be as specific as possible with your orders. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.

Our gifts are individually made and delivered. So, while orders may be canceled upon request with reasonable notice, cancellations may not be possible in some cases when items are already en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery charge may apply.

The floral network The Flower Bin is a member of is able to deliver to the majority of the population, but there are some locations to which local florist delivery is simply not available. In those areas where delivery is not possible, we contact the customer to suggest alternative options or arrange to cancel the order for a full refund.

Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.

If any payment is returned to The Flower Bin as NSF, reversed, unpaid, uncleared or otherwise not properly funded, The Flower Bin reserves the right to contact the recipient to arrange for the prompt return of the items delivered.

Any questions may be directed to the owner Shauna Sondergaard at 1-406-487-5465.